Refund Policy

Refund Policy

At QuipDa, we take care to ensure that every order is properly prepared, personalized, and packed before dispatch. If there is an issue with your order, we’ll do our best to resolve it fairly.

1. When Are Refunds Available?

Refunds are available only in eligible cases, such as:

  • You received a defective or damaged product.

  • You received a wrong product.

  • An item is missing from your order.

  • QuipDa cancels your order due to product unavailability or an operational issue.

For defective, damaged, incorrect, or missing products, the issue must be reported within 7 days of delivery.

2. Unboxing Video Requirement

For damage, defect, missing-item, or incorrect-product claims, a complete unboxing video is mandatory.

The video should clearly show:

  1. The unopened package.

  2. The shipping label/order details.

  3. The package being opened.

  4. The product and the issue clearly visible.

Claims submitted without a complete unboxing video may be rejected where the issue cannot be verified.

3. Personalized Products

Because personalized products are created specifically according to the customer's instructions, they are not eligible for refunds or returns due to change of mind, incorrect information provided by the customer, or personal preference.

Customers are responsible for checking names, spellings, photographs, messages, dates, and other customization details before placing an order.

If the product contains a personalization error caused by QuipDa, the issue may be eligible for replacement or another appropriate resolution after verification.

4. Refunds for Approved Claims

If your claim is approved, QuipDa will determine the appropriate resolution based on the circumstances.

This may include:

  • Replacement of the product

  • A replacement with another available product of the same value

  • Store credit, where applicable

  • A monetary refund, where applicable

For genuine complaints where a monetary refund is not applicable, the customer may choose a replacement product or another product of equivalent value, subject to availability.

5. Refund Processing

If a monetary refund is approved, it will generally be processed to the original payment method within 10 business days after the refund has been approved.

Once processed, the actual time taken for the amount to appear in your account may depend on your bank, card issuer, payment gateway, or other financial institution.

6. Shipping & Delivery Charges

Shipping charges may be non-refundable in certain circumstances.

If a return is approved at the discretion of QuipDa, applicable forward or return shipping costs may be deducted from the refund amount, where permitted.

7. RTO & Failed Delivery

Orders returned to us as Return to Origin (RTO) because of customer-related reasons—including refusal to accept delivery, customer unavailability, incorrect/incomplete address, unreachable phone number, or repeated failed delivery attempts—may not be eligible for a refund.

For Partial COD orders, the advance amount may also be non-refundable in such cases.

However, if QuipDa cancels an order because delivery cannot be completed due to a genuine operational, courier, or product-availability issue, an appropriate refund may be provided.

8. Colour Availability

If the colour selected by the customer is unavailable due to stock limitations, QuipDa may dispatch another available colour of the same product.

A refund will not be provided solely because an alternative colour was supplied due to stock unavailability.

9. Non-Refundable Situations

Refunds generally will not be provided for:

  • Change of mind

  • Personal preference

  • Incorrect personalization details provided by the customer

  • Minor colour differences caused by screen/display settings

  • Normal variations in handmade or manufactured products

  • Failure to provide required evidence for a claim

  • Damage caused after delivery by the customer

  • Orders returned due to customer-related delivery issues

  • Products that have been used, altered, or damaged after delivery

10. How to Request a Refund

To request a refund or report an issue, contact our customer support within 7 days of delivery.

Please provide:

  • Order ID

  • Registered phone number or email

  • Description of the issue

  • Clear photographs/videos

  • Complete unboxing video, where required

Our team will review the request and inform you of the next steps.

Contact Us

QuipDa
Nashik, Maharashtra, India

Email: support@quipda.com
Phone / WhatsApp: 9075108873

Last Updated: September 2026