Terms & Conditions

Welcome to QuipDa. By accessing our website or placing an order with us, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website or purchasing our products.

1. General

QuipDa operates an online gifting store offering personalized and non-personalized products.

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable laws.

We reserve the right to update, modify, or change these Terms & Conditions at any time. Any changes will be effective once published on our website.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colours, and prices displayed on our website are accurate.

However, actual product colours may vary slightly depending on your device screen, lighting, photography, manufacturing batches, or availability.

Product dimensions and specifications may also have minor variations.

3. Personalized Products

For personalized products, customers are responsible for providing correct names, spellings, photographs, messages, dates, and other customization details.

Once a personalized order has entered production, changes or cancellations may not be possible.

QuipDa is not responsible for errors resulting from incorrect information provided by the customer.

Please carefully review all personalization details before completing your order.

4. Product Images & Preview

Where a product preview or design representation is provided, it is intended as a visual reference.

Minor differences between the preview and the final physical product may occur due to printing, manufacturing, material, lighting, or screen differences.

5. Orders & Order Acceptance

Placing an order on our website constitutes a request to purchase the selected product.

An order is considered accepted only after successful payment/confirmation and acceptance by QuipDa.

We reserve the right to cancel or refuse an order in situations including, but not limited to:

Product unavailability
Incorrect or incomplete customer information
Pricing or listing errors
Suspected fraudulent activity
High-risk COD orders
Courier or delivery limitations
Technical or operational issues

If we cancel an order for a reason attributable to QuipDa, any applicable payment received may be refunded through the original payment method or another appropriate method.

6. Pricing & Payments

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing errors or inaccuracies.

Payment must be successfully completed through the payment options available on our website.

For Cash on Delivery orders, additional confirmation or verification may be required before dispatch.

7. Cash on Delivery (COD)

COD orders may be subject to verification through phone, SMS, WhatsApp, or other available communication methods.

QuipDa reserves the right to cancel a COD order if the customer does not complete the required verification or if the order is determined to have a high risk of Return to Origin (RTO).

8. Shipping & Delivery

Orders are generally processed within 2–5 business days and delivered within approximately 4–8 business days after dispatch.

These timelines are estimates and are not guaranteed.

Delivery may be delayed due to circumstances beyond our reasonable control, including courier delays, weather conditions, public holidays, remote locations, transportation issues, operational disruptions, or other unforeseen circumstances.

Customers are responsible for providing an accurate delivery address and reachable contact information.

9. Colour Availability

We make reasonable efforts to provide the colour selected by the customer.

However, if the selected colour becomes unavailable due to stock limitations, QuipDa may provide another available colour of the same product.

Such colour substitution due to stock unavailability will not, by itself, constitute grounds for cancellation, return, exchange, or refund.

10. Cancellation

Order cancellation requests must be made as soon as possible after placing the order.

Because many of our products may be personalized or processed quickly, cancellation may not be possible once an order has entered production, personalization, processing, or dispatch.

QuipDa reserves the right to accept or reject cancellation requests depending on the status of the order.

11. Returns, Refunds & Replacements

Returns and refunds are governed by our Return & Refund Policy.

Generally, returns are accepted only for eligible cases such as defective, damaged, missing, or incorrect products.

Customers must report eligible issues within the specified period and provide the required evidence.

An unboxing video may be required for verification of damage, defects, missing items, or incorrect products.

Please refer to our Return & Refund Policy for complete details.

12. Unboxing Video

For certain return, replacement, damage, missing-item, or incorrect-product claims, a continuous and clear unboxing video may be mandatory.

The video should show:

The unopened package.
The shipping label/order details.
The complete opening of the package.
The product and the issue clearly visible.

Claims submitted without the required evidence may be rejected if the issue cannot otherwise be verified.

13. RTO & Failed Deliveries

An order may be treated as Return to Origin (RTO) if delivery fails due to reasons such as:

Customer being unavailable
Customer refusing delivery
Incorrect or incomplete address
Incorrect contact information
Repeated unsuccessful delivery attempts
Failure to respond to courier or verification calls

For prepaid or partial COD orders, amounts may be non-refundable where applicable due to shipping, processing, and return logistics costs.

14. Website Use

You agree to use our website only for lawful purposes.

You must not:

Attempt to gain unauthorized access to our website or systems.
Interfere with website functionality.
Use the website for fraudulent activities.
Copy or misuse our website content.
Upload malicious or harmful content.
Use our services in violation of applicable laws.

We reserve the right to restrict or terminate access to users who violate these terms.

15. Intellectual Property

All content on the QuipDa website, including but not limited to:

Logos
Brand names
Product images
Graphics
Designs
Text
Videos
Website layout
Marketing materials

is owned by or licensed to QuipDa and is protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, sell, or commercially use our content without prior written permission.

16. Customer-Provided Content

When you upload photographs, artwork, names, messages, or other content for personalization, you confirm that you have the necessary rights or permission to use that content.

You agree not to submit content that is unlawful, defamatory, infringing, abusive, or otherwise prohibited by applicable law.

QuipDa reserves the right to refuse personalization requests involving inappropriate or unlawful content.

17. Limitation of Liability

To the maximum extent permitted by applicable law, QuipDa will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Our responsibility relating to a particular order will generally be limited to the value of the affected order, subject to applicable law.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

18. Third-Party Services

Our website may use third-party services such as payment gateways, courier partners, analytics providers, hosting providers, or other service providers.

Your use of such services may also be subject to the respective third party's terms and policies.

QuipDa is not responsible for interruptions or failures caused by third-party services beyond our reasonable control.

19. Privacy

Your use of our website is also subject to our Privacy Policy.

We may collect and process information necessary to process orders, provide customer support, arrange delivery, process payments, and improve our services.

20. Promotions & Offers

Promotional offers, discounts, coupons, and special campaigns may have specific terms and conditions.

Unless otherwise stated, offers cannot be combined with other promotions and may be modified or withdrawn at any time.

QuipDa reserves the right to cancel transactions involving suspected misuse, fraudulent activity, or unauthorized use of promotional offers.

21. Force Majeure

QuipDa will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, government actions, transportation disruptions, internet or technology failures, pandemics, or other unforeseen events.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms & Conditions or your use of our services shall be subject to the jurisdiction of the appropriate courts in Nashik, Maharashtra, unless otherwise required by applicable law.